Frequently Asked Questions

It takes somewhere between 5 and 180 minutes for the order to start being processed. Depending on the size of the order and the type of service you have chosen, this timeline may vary. This is indicated in the description of services it applies to. If the performance metrics of your channel have not started to increase within 24 hours, please contact our customer support at support@lowcostsmm.com to confirm your order details.

Any channels that publish content that violates YouTube’s Community Guidelines. This includes nudity and sexual content, instructional theft or cheating, hate speech, content that promotes drugs and other illegal substances, discrimination and harassment, gambling, and content that breaches copyright.

1 Channels that are not eligible for a boost in subscribers:

• Channels with no content. Your channel must have at least one subscriber and one video posted
• Channels that do not have their subscriber count displayed publicly

2 Videos that are not eligible for a boost in views:

• Videos that have any kind of restrictions that prevent any user from accessing it from all devices and all sources

3 Channels that are not eligible for a boost in likes:

• Channels that have their like count hidden

You can purchase any number of likes listed in the description of the service packages offered on our website. The maximum number of subscribers, views and likes that you can add through paid promotion is listed in the description of each service we offer.

If you provide us with the correct email address when placing your order, you should receive an email with your order number and a link. You can use this link to check your order status at any time.

If you run into any challenges (if you provide an incorrect email address or do not receive an email with your order number, for example), you can still check your order status by contacting our customer support at support@lowcostsmm.com. When you contact us, please have the link to the content you are promoting ready (the same link you provided us when you placed your order). Our staff will check your order status and get back to you as soon as possible.

YouTube lists only public subscribers on your channel. These are users who gave permission to share information about their subscriptions. A subscriber is not going to be displayed on your channel if:

• They hid information about their subscriptions on their account
• Their account is banned or is considered to be fake

Good- and high-quality services are the best and most popular types of paid promotion services for YouTube. Buying this type of service means you will get only real and active users and experience minimal drops in your channel’s performance metrics. When you purchase these kind of accounts, it may lead to an increase in your views. However, this is not guaranteed.

Low-quality accounts are the ones that show little to no activity and can be added to your channel very fast. However, these types of accounts are highly likely to be deleted by the platform moderators.

Before you make a payment, make sure you meet all of the following requirements which are necessary for the services you purchase to be delivered successfully:

• You provided the correct link to your YouTube channel or your video
• You did not change any of the information you provided before the order was fully processed
• Your channel is not blocked and has not been deleted at the time of delivery of the services you purchased
• Access to your video is not restricted in any way and the video has not been deleted by the time your services are delivered

If 24 hours have passed since you placed your order, and your delivery issues have not been resolved, please contact our customer support at support@lowcostsmm.com.

Our customer support specialists are available 7 days a week and will answer your questions within 3 hours after you contact us.

The reason why the performance metrics of your YouTube channel may drop is because YouTube uses a special algorithm that can clean up engagement numbers of any channel unilaterally. Unfortunately, this is something no one has the power to change. However, there are some clear factors that can justify the drop in your channel’s performance metrics. YouTube deletes:

• Inactive subscribers who have not signed into their account in at least 6 months
• Video views with audience retention that is less than 20 seconds long
• Subscribers who have not engaged with your channel at all in at least 6 months

Not at all! All we need to process your order and set it up for delivery is the link to your channel or video, your name, and your email address. No other information is needed. Please do not share your passwords with anyone at any time in order to keep your data private and safe.

You can track the order delivery in real time by watching your channel’s performance metrics grow (the number of views, likes, and subscribers on your channel). However, it is important to mention that the appearance of YouTube views on your channel may be delayed by 4 to 6 hours. Your YouTube analytics will be fully refreshed in two days, and that is when you will definitely be able to see that your order has been delivered.

The majority of services offered on our website (subscribers, views, and likes) come with a warranty period which is displayed in their descriptions (30 days or more). If you purchased these services and experience a drop in your channel’s performance metrics, we will restore the resources you lost while your warranty period lasts.

You cannot always cancel your order after your payment is placed. The majority of our services are delivered at a high speed which makes it hard to cancel your order. If you would like to pause the processing of your order, please contact our customer support. We will do our best to pause the delivery of your order. However, we cannot guarantee any results.

You can get a refund if your order has not been fully delivered. The refund will appear on your bank account or credit card statement after no more than 2-3 days depending on your bank/credit card issuer.

We currently work with some of the most popular payment systems, such as:

• Unitpay
• Pay Op
• Webmany
• YooMoney
• Qiwi

You can also make a payment using a VISA, MasterCard, Maestro, AMEX, and Discover credit card, as well as Apple Pay, Google Pay, and SamsungPay.

First of all, make sure that there are sufficient amount of funds in your bank account and that the payment information you provided is correct. If both of these statements are true, try to contact your bank to see if they can help resolve the issue.

If the issue has not been resolved, please contact out customer support, and we will do our best to help you.